How replies should sound before anyone reads them
Blocked outright, even if the model suggests it
Worked into replies where they fit naturally — never forced
A 5-star review, answered at these settings
Ana, thank you — three visits and counting means a lot to us. We will happily pass this on to Ines.
— Lucia & the Studio Lucia team
What gets published without you
Auto-publish threshold
Reviews at or above this rating are answered and published automatically. Anything below waits for you.
Reviews where sentiment confidence falls below 75% are never auto-published, whatever the rating. A misread complaint answered cheerfully is worse than a late reply.